|About Us Selling on the WWW since 1998 We were the first UK based specialist Telecommunications Hardware online retail site.|
OUR FULL TERMS AND CONDITIONS CAN BE FOUND AT:
Please note that acceptance of your order takes place when it leaves our warehouse, at which time your nominated account will be debited with the total amount (inc. delivery and VAT where applicable ).
|Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.|
Credit Accounts are available for most Corporate and Public Sections clients. See Credit Account Applications.
|Shipping And Handling Prices quoted are for UK delivery. (£8.50) Highlands and Islands service is higher call for details.|
International Shipping rates are available on request. Please call us for details 0845 0 944988
You will be asked for your credit card holders address on the payment confirmation page. Therefore, if you require delivery to an address other than the credit card holders address, always enter the delivery address above and then enter the card holder address when you get to the payments page.
The only UNITED KINGDOM mainland delivery option available is Next Working Day by Courier, Delivery is £8.50. Ordered received by 2pm will be processed the same day. After 2pm they will be despatched the following working day.
Any damage or shortages must be reported to the Courier at the time of delivery and written across the POD, and Discountcomms must be notified within 2 working days.
|Delivery Schedule Delivery Charges|
UK Mainland Next Working Day Courier = £8.50 (Not Highlands & Islands)
Next Day pre 12 Noon = £14.95
Next Day pre 10AM = £19.95
Saturday = £24.95
Northern Ireland = £14.95
Highlands & Islands = £19.95 (1-2 days)
Republic of Ireland £19.95 (1-2 days)
EU £29.95 (2-3 days)
Rest of World = Call or Email for a quote
The Highlands and Islands of Scotland are postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE
Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25
Please note: we classify the Channel Islands as an EU destination.
In the event an items is not in stock we will contact you to discuss alternative products or alternative delivery schedules.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK VAT is added at the prevailing rate. EU Customers who provide a valid EU VAT Number will not be charged VAT. VAT is not payable on International orders delivered outside the EU.|
|Credit Card Security We use a highly secure Credit Card authorisation process.|
This employs SSL Security
We know of no documented cases of credit card fraud using our shopping system over the Internet.
|Guarantee We guarantee your satisfaction, all products come with a minimum of 12 months warranty, some products have onsite warranties or longer term warranties. Special warranties are listed next to the individual items in the catalogue.|
Items returned that were purchased in error are subject to a restocking fee of 25%.
|Reaching Us If you need to reach us, please email us on firstname.lastname@example.org, alternatively, you can call on 0800 6 122 199 or fax us on 0845 0 944 977 or write to us at discountcomms, PO Box 275 Horley Surrey RH6 9YS.|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
|Remittance Terms Our Credit Account Terms are 30 days net. You must have opened a credit account and have your account number to hand when placing an online order on credit account terms. Customers without a Credit Account may purchase online using a Credit or Debit Card.|